Returns & Exchanges

At Mous, we pride ourselves on the quality of our products, which is why we offer a 30-day hassle-free return window for all items in their original condition. We want to ensure you are completely satisfied with your tech protection, so we have made our exchange and refund process as seamless as possible.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Print Your Label

  Once your request is approved, download and print the prepaid shipping label provided to ensure your package is tracked and insured.

• 3.
  Pack and Ship

  Securely place the items in their original packaging and drop the parcel off at your nearest authorized carrier location.

• 4.
  Quality Check and Refund

  After our warehouse team inspects the returned items, your refund or exchange will be processed within 7-10 business days.